Basement Waterproofing of Michigan Survey

We send a job completion survey to each customer after project completion. If customers give us permission to publish the reviews, we post them on this page.

Kim M Monroe, MI Dec 17th, 2019	Overall pretty good
Connie M Monroe, Nov 23rd, 2019	Had several inches of water the fist spring, the pump failed. Had water come in one section last spring, less water but not waterproof.. I should have sent you the video my neighbor sent me but thought why bother, nothing can be done.
Greg & Debbie Steelman Garden City, MI Nov 16th, 2019	Cleveland and Crew were great. Kept us informed step by step. Water problem is solved.
Jimena J Detroit, MI Posted on Oct 24th, 2019	Great company! Great work led by Mike and his crew. I highly recommend Basement Waterproofing Michigan!
Ashley Allen Utica, MI Posted on Oct 24th, 2019	Super customer service and work. Very accommodating to my needs and figured out what needed to be done without pressure or up-selling for the things I didn't. I have a worry free basement now.
Pam M Posted on Oct 23rd, 2019	Glad I found this company. It was a good experience from the sales estimate to the installation. The price was not outrageous, the salesperson - Scott - was polite, pleasant and not high pressure. He was competent and did not try to oversell. He showed me pictures of what the completed job would look like and that is how it turned out. The room has no more water seeping through the walls, the floor is dry. The workers who come to my house were all pleasant, kept everything clean , communicated with me on what they were doing and did an amazing job overall. I highly recommend using this company for your basement/ foundation needs.
PAMELA M Waterford, MI Posted on Oct 22nd, 2019	It was a great experience from start to finish. Scott came out to do the estimate. He explained what I needed, was not high pressure and did not complain or threaten that the deal was not good for more than 24 hours when I asked for time to consider my options. He was pleasant to deal with and his demeanor had a lot to do with my decision to choose Basement Waterproofing Foundation. The price was in line with other bids, so the deciding factor was his professionalism. Once I decided, they put me on the schedule that week. The men that came do the work were very polite and considerate. They actually hauled the buckets of concrete from trenching the basement floor an extra 50 yards to avoid going through the house at all. They communicated with me frequently to let me know where they were at in the process and what i should expect next. They were conscious about concrete prep clean-up, taking care not to leave any signs they were even there. I would hire again and highly recommend this company.
Frankie H Belleville, MI Aug 31st, 2019	Finally, I have a dry basement!
Marcelene f. Farmington Hills, MI Aug 30th, 2019	Chris was very knowledgeable about process of getting my basement repaired. The crew worked quickly and efficiently. Recommend your company to my sister.
Rosalind C. Troy, MI Aug 28th, 2019	We only had an estimate, not an service yet.
Robert M Livonia, MI Posted on Aug 1st, 2019	very well. they covered everything and were very through. no mess at all
Thomas Barr Sterling Heights, MI Jul 30th, 2019	No leaks since the job was done. Workers stayed late to finish the job in one day.
Nick H Sterling Heights, MI Jul 20th, 2019	I was more than happy choosing BWM. From sales, to service they provided a professional and timely fix for my home woes. I will most definitely choose BWM for any future foundation needs.
Debby S West Bloomfield, MI Jul 4th, 2019	Working with your company was a wonderful experience from start to finish! My salesman Scott was personable, reliable, friendly and always reachable. Rob and his crew were among the most courteous men I have had in my house to do such a big job. I was very impressed!
James Yorke Roseville, MI Posted on Jun 25th, 2019	It went well, very professional.
Genine Stapleton East China, MI Posted on Jun 20th, 2019	Very professional sales rep & the crew that came out were very friendly and they got the job done on time. Very satisfied!
Jennifer S Highland, MI Posted on Jun 20th, 2019	They were professional and timely and did a great job. We hope to have more work done by them in the future.
Patricia S Lincoln Park, MI May 30th, 2019	Ryan came out the day after I called. He did a very good job of explaining what was needed. Rob and his team did an amazing job under some pretty difficult circumstances. I would definitely recommend this company for any basement water/foundation problemsi
Gary D Macomb, MI May 19th, 2019
Don Dionne Mount Clemens, MI May 16th, 2019
James L Warren, MI May 8th, 2019	Scott was a pleasure to work with. He knew what was needed and explained everything so one could understand it.
Tim K Royal Oak, MI Apr 22nd, 2019	The team did an excellent job and were flexible in working with me. I would highly recommend them to anyone looking to have work done on their home.
Michele L Waterford, MI Apr 21st, 2019	David and his team were great. Professional, kept us informed of their progress and a pleasure to work with.
Shirley B Eastpointe, MI Apr 15th, 2019
Peter M Clinton Twp, MI Apr 15th, 2019	Did the job. All anyone can ask for.
Paul W Troy, MI Apr 11th, 2019	Great Experience!
Aaron Apr 10th, 2019	Was not properly informed about permit costs and my responsibilities for plumbing that was in the way. Hassle for permits and inspections, were not organized. Onsite foreman was great though.
Mario Frattarelli Allen Park, MI Apr 9th, 2019	No Service was provided. Scott Gibson came out, assessed the project, and provided a self repair solution. Polite, helpful, and most importantly HONEST. I'll be recommending him and your team to any and all who ask me!
A Summers Oak Park, MI Apr 9th, 2019	Great job! When I asked for the city inspection it was not problem and passed with flying colors. The basement has been dry ever since when was wet every time it rained before. So thankful for this company of good guys.
Marlene Kotkoski Madison Heights, MI Apr 9th, 2019
Suzanne K Sterling Heights, MI Apr 8th, 2019	We are pleased to see that you stand behind your work and put customer satisfaction at a high priority. A couple of neighbors asked about the work and we gave you a recommendation.
Mike P Macomb, MI Apr 8th, 2019
Judy A Waterford, MI Apr 8th, 2019
Carol V Canton, MI Apr 8th, 2019	Very happy. Only one tech came to do the job and he was fantastic! Very friendly even letting my grandson watch a little. He worked on the wall very hard
Andrew C West Bloomfield, MI Apr 8th, 2019	Scott was awesome! Came out on a Sunday to do initial inspection and estimate. I'm in sales and I appreciated his low pressure approach. They were able to schedule the job quickly and started right on time. Cleveland was the foreman and he was great to deal with, his crew was through and I would Highly recommend Scott, Cleveland, and Basement Waterproofing of Michigan to anyone!
Kiel Brown Troy, MI Apr 7th, 2019	Everything was good but getting a firm date for the work to begin, need to work on scheduling process.
Pam F Saline, MI Apr 7th, 2019	They were very professional, customer service was great, did the job in a timely manner & did a great job with the clean up. Since the job was done I have not any any water issues in my basement. I would recommend them to anyone that has water issues in their basement. Price was reasonable for the amount of work they did.
Jenna M. Clarkston, MI Apr 7th, 2019	Ryan was great and super personal/helpful. Cleveland kept me in the loop and made sure I was comfortable with what they were doing. I would absolutely recommend this company to anyone. They did a great job.
Linda B Shelby Township, MI Apr 7th, 2019	Sealed cracks and rod holes at an excellent price.
Justin Croft Taylor, MI Apr 7th, 2019	Salesperson on initial visit wasn’t upfront/clear on expectations on preparing for the installation process
Gregory Sumpter Detroit, MI Apr 7th, 2019	The team came in and did their work in a timely manner and cleaned up after.
Eric S Trenton, MI Apr 6th, 2019	Highly recommended
Suzanne W Rochester Hills, MI Apr 6th, 2019	Salesman was great and very informative however I did NOT have any work done. Out of my budget right now.
Shirley J Bowens Eastpointe, MI Apr 6th, 2019
Chuck S. Keego Harbor, MI Apr 6th, 2019	Despite that our 85 year old basement is below the water table, the installers made on site accommodations to address the problem.
James S Sterling Heights, MI Apr 6th, 2019	Excellent service at a reasonable price, how can you go wrong.
Mary H St Clair Shores, MI Apr 6th, 2019
Jennifer P Highland, MI Posted on Apr 6th, 2019	Great company with a hard working staff!
Tom K Farmington Hills, MI Feb 20th, 2019	Great experience from start to finish. Thank you BWM!
Adham B Dearborn, MI Dec 31st, 2018	Great service. Did a great job of solving my problem before the holidays. Company Replied on Dec 31st, 2018 Adham, thank you for taking the time to leave us your feedback, we appreciate it. We are happy to hear about your great experience with us. Happy New Year!

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Basement Waterproofing of Michigan Reviews
5 Stars
4.86 out of 5 stars based on 85 customer reviews.

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